Refund policy

In following cases/situations you will be eligible for 100% refund of the payment made:-

If your ordered product is not delivered at all even in maximum 15 days of time.

Our quality is checked thoroughly before shipping, however in an unfortunate event you find any defect or damage in our product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please do not cut-off the tag, keep the original packaging & the product in the original condition for enabling a reverse pickup.

We will notify you once we’ve received and inspected your returned shipment, and let you know if the refund was approved or not. If you are eligible for refund as per the policy, we will refund you 100% money back without any questions, once our quality check personnel passes your claim, after checking it and you’ll be automatically refunded on your original payment method.

For cash on delivery payments, we will require your bank account number and a telephonic verification to issue refund. It may take up to 7 business days.

Refund process from our side takes maximum 72 hours, any further delay would be solely card issuer bank’s responsibility.

Kindly contact our customer care via email, to claim a refund. Please send an email to wecare@elorafashion.com along with pictures of your concerns within 48 hours of receipt of product.  

 

Cancellation Policy:

If you think you have ordered a wrong item, if you request us within 12hrs of the time of purchase. We will not ship the item and we will refund 100% money back. After 12hrs of purchase if you fail to send order cancellation email, you will be not be eligible for the return policy, since the product might have been shipped by the time. Shipping charges are non-refundable once the order is dispatched.

When you cancel the order, make sure you submit a proper reason, without proper reason for cancellation, we will not be able to accept it. We make every bespoke products after we get the order; cancelling any order will affect us & so expect your co-operation in this regard. Refund will be processed from our side in maximum 72 hours as mentioned earlier.

Please email the order cancellation requests to wecare@elorafashion.com